Contact us
Payment stuck, or something not working? Tell us what happened and we'll sort it out.
Send a message
Payment didn't go through?
USDT transfers can't be reversed, so if something went wrong we fix it manually — we can credit your account once we've matched the transfer.
Include your transaction hash and the networkyou sent on. That's everything we need to find it. The usual causes are a rounded amount, or sending on a different network to the one shown at checkout.
Or email us directly
support@fxbt.tradeAlready subscribed? You can also open a ticket in the Discord server — that thread stays private between you and the support team.